Job Description

SERVICE MANAGER

STARTING SALARY AND BENEFITS

Salary: $50,000 starting salary, with a range up to $62,000, after tenure and increased mastery of the role

Benefits:

• Great Environment - At Roots, we pride ourselves on having a fun, lighthearted, and supportive environment in which people can thrive.
• Growth Opportunities - We’re growing fast, which means tons of room to grow with us, in and out of the restaurant.
• Good Food - Delicious food is always available to you and your friends at free and discounted prices.
• Flexible Schedule - We will do our best to help you achieve work-life balance, as we write a weekly schedule.
• Medical, Dental, Vision, STD, LTD, Life, and Phone Benefits - After 30 days of full-time work, we're happy to extend our health, dental, vision, STD, LTD, and life plans to you, to help take care of your medical needs. We provide a $50,000 life insurance benefit, at no cost to you. Cell phone expense reimbursement is provided at time of hire.
• Paid Time Off - We offer paid vacation, sick leave, and parental leave (subject to eligibility rules) to all full-time employees, to support their lives outside of the restaurant.
• Extra Pay - In addition to base pay, employees share in the following extra earning opportunities:
• Quarterly Bonus Program: Employees are eligible for quarterly bonuses for above-and-beyond performance and attention to food safety, brand standards, and the material condition of their store.
• Quarterly Profit-Share: Each full-time employee shares in the profits created by Roots. The profit-share is paid quarterly, based on restaurant and company performance. Depending on company performance, the profit-share can equal as much as 10% of quarterly employee pay, paid in one lump sum after each quarter.
• 401(K): All employees have the option to save for the future through a company 401(K). Want to start saving? We pay a 50% bonus on all profit-share funds that are committed to our 401(K).

HUMANS WE LOVE

Roots is passionate about making healthy food taste awesome. We strive to empower people through natural food and believe in the potential of humans to do great things. We believe that great food can fuel any lifestyle--whether you choose to participate in a Netflix marathon or an actual marathon. Roots is growing fast, hiring tons of new crew members, and promoting from within as often as possible! With this growth comes many new challenges, roles, and opportunities. The sky is really the limit if you are someone who is always looking for new mountains to climb.

At Roots, we’re looking for friendly and enthusiastic humans who collaborate phenomenally with others. We want to be around people who persevere, take pride in the work they do, and seek to understand and support those around them. These types of people make Roots an amazing place to work and can succeed in our fast-paced, highly communicative, and team-oriented environment.

THE ROLE

The Service Manager’s role is to work shoulder-to-shoulder with, and perform all duties of the front of house crew members (line, grill, and sometimes dish), with the additional responsibility for directing the daily FOH operations of the restaurant. Service Managers ensure compliance with company standards in all areas of the operation, including customer relations, restaurant maintenance, team management, inventory management, financial accountability, and other duties as required or assigned.

RESPONSIBILITIES

• Communicate the vision for Roots culture actively to your crew and leadership team to ensure that your Roots Natural Kitchen is a special experience day-in and day-out
• Collaborate with your leadership and crew to make Roots an awesome place to be every single day
• Work with your entire leadership team each to improve your crew and your managers’ leadership skills. This requires a desire to really understand what makes people tick, how to connect with, motivate, and inspire them to reach their absolute best
• Have a good understanding of who would be a good fit for Roots culture and hire the absolute best humans to join your crew
• Ensure your crew members receive excellent, hands-on training and are supported throughout the process to ensure they are successful
• Lead and constantly coach your crew in running excellent shifts day-in and day-out, with a focus on creating amazing experiences and serving awesome food
• Have a relentless focus on providing incredible customer experiences and paying attention to all the details
• Ensure your crew is hyper-aware of food safety practices and be diligent in ensuring all food safety standards are maintained all the time
• Properly forecast, staff, schedule and manage labor on a weekly basis
• Manage food inventories, build prep lists, and manage food costs on a weekly basis
• Complete all day to day administrative work, including hiring, onboarding, cash procedures, invoicing procedures, and daily checklists
• Manage your P&L to meet or exceed targets, paying special attention to food cost and labor standard

SKILLS, EXPERIENCE, AND REQUIREMENTS

• Prior restaurant management experience preferred
• Must be friendly, team-oriented, detail-oriented, and proactive
• Experience in typical restaurant roles (dish, grill, line, front of house)
• Have phenomenal personal, communication, and organizational skills
• Display strong leadership skills and a strong desire to learn
• Willingness to work a varied schedule, including nights and weekends
• Flexible knowledge of restaurant management software and the Microsoft Office Suite
• Success in this role requires a deep understanding of what makes people tick, a passion for people, and an ability to lead, inspire, and motivate teams
• Candidates hired directly into the Service Manager role will go through an intensive training process

Ready to join our crew? Apply online today!

At Roots, we strive to empower people through radical accessibility to natural food. We believe in the potential of humans to do great things. And we believe that great food can fuel any lifestyle--whether you choose to participate in a Netflix marathon or an actual marathon.
Roots is growing fast, hiring tons of new crewmembers, and promoting from within as often as possible! With that growth comes many new challenges, roles, and opportunities. The sky’s the limit if you are someone who is always looking for new mountains to climb.

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