Job Summary: Under the direction of thedepartment supervisor, is responsible for COVID-19 screening and greetingpatients, visitors, vendors, physicians and staff entering and leaving thehospital. Will conductscreening following guidelines as directed by the Center for Disease Controland Prevention. Will provideexcellent customer service. Training ofemployees as needed. Maintenance of aneat, orderly and sanitized lobby area. Responsibilities: Greetsand conducts COVID-19 symptom screening of all persons entering the facility. Conductsscreening following Center for Disease Control (CDC) Guidelines along withthose set forth by executive staff and directed by supervisors. Integratesall components of AIDET (acknowledge, introduce, duration, explanation, andthank you) when interacting with patients, guests, and co-workers. Performsto service excellence standards: Respondspromptly, professionally and courteously to all customers' needs and Cooperatesand communicates effectively with all patient, families and staff. Greetspatients, family members, vendors, physicians and staff in a friendly,courteous and expedient manner. Cleansand sanitizes the lobby furniture between patients and visitors. Provides general informationto the public, patients, guests, and others Directs patients and visitors to appropriate locations uponrequest. Performs other related responsibilities as necessary. Required Qualifications: High school diploma or equivalent. One year of customer service experience. Preferred Qualifications: One year of prior work experience in acute care/medical experience Equal Opportunity Employer of Minorities/Females/Disabled/Veterans McLaren USA
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