Job Description
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.
Administrative Assistant The Four Seasons Resort Hualalai is looking for an
Administrative Assistant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our
Administrative Assistant have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
WHAT YOU'LL DO •Handling of pre and post guest outreach with our VIP guests, including making reservations and welcome cards.
•Active participation in the Angel program including Managers Reception and Provide Daily Operations Meeting Updates on VIP guests including dinner schedules.
•Perform administrative skills such as typing, filing/purging, copying, faxing, opening and sorting mail and answering telephones according to Four Seasons standards. Must be able to multitask with a high attention to detail.
•Prepare written correspondence on behalf of General Manager and Resort Manager for approval (includes responses to comments, complaints and concerns).
•Monitor and assign Qualtrics survey responses and respond where appropriate
•Prepare all written Employee Comp Letters
•Manage Resort Manager's Calendar
•Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct while maintaining the confidentiality of the Executive Office as set forth in EmPact.
•Maintain a clean, neat and organized work area and file storage system
•Work harmoniously and professionally with co-workers and supervisors.
•Maintain master list of donations made to charities on behalf of the hotel and preparing gift certificates
•Early Arrival correspondence for Front Desk
•Assist with purchasing supplies, managing spreadsheets and designing administrative tools to improve the guest experience or support the Executive Operation function
•Handle sensitive information with discretion
•Support the Elite Guest program
WHAT TO BRING •Successful candidate must possess legal work authorization in United States
•Ability to accurately read and work with computer systems.
•Strong Customer Service skills
•Strong Problem-Solving skills
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JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS: •Hourly Rate: $30.49
•An on-site Physical Therapist
•24-hour access to Indoor and Outdoor Gym
•Holiday, Vacation & Sick pay
•Robust Benefit Plan
•Company Match 401K Plan
•Laundered Employee Uniform
•Free employee meals prepared by the Four Seasons Culinary 'Ohana
•Complimentary stays at Four Seasons Worldwide
•Training and Development Opportunities
•Employee Recognition Programs
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Learn more about what it is like to work at Four Seasons - visit us: We look forward to receiving your application
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Four Seasons Hotels Limited
Job Tags
Hourly pay, Holiday work, Full time, Worldwide, Outdoor,