Job Description

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Career Growth Opportunities 

Job Summary

We are seeking a professional and skilled Dispatcher/scheduler to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. 

Responsibilities 

• Receive inbound non-emergency calls 
• Collect and document information from callers
• Prioritize calls according to the level of urgency
• Transmit information to the appropriate person or department
• Direct response vehicles to appropriate location
• Enter and assign rides to the drivers using software and ensure that rides are assigned promptly and accurately 

Qualifications

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position
• Excellent typing and data entry skills 
• Understanding of best practices and procedures for nonemergency response situations
• Strong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure
• Ability to answer heavy phone calls

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